HanseMerkur International

GlobalCare plans

One family of plans. UAE-only or the whole world.

Every plan is built on the same promise: clear benefits, no surprises, and a team in Dubai who picks up the phone. Choose your region, then the size of your group.

What's covered

Clarity you can read in a minute, not a booklet.

Tap a benefit to see what it means in plain language. This is how we want every member to feel before they ever need to make a claim.

Why a mutual

Together we are stronger. It is not a slogan, it is the business model.

HanseMerkur has no shareholders. Every dirham goes to cover, service and reserves. And because policies up to 70 lives are pooled, one member's serious illness does not become everyone's price rise.

Community rating, visualised

70 lives pooled together3 members had a costly yearRenewal for everyone: steady

Tap the pool to simulate a bad year. Watch what happens to the renewal.

Service

Access to the highest calibre of medical professionals and providers, and a service team that treats every call as a chance to exceed expectations.

Clarity & transparency

Benefits and terms you can actually understand, so you know exactly what is covered and use everything you have paid for.

Reduced risk, more certainty

A well-managed, community-rated portfolio means consistently low renewal increases. No punitive pricing after a hard year.

Value for money

No shareholders to satisfy. The quality of cover and the service you get, for the money, are unparalleled in the region.

Digital wellbeing

Your cover, your doctor and your claims. In your pocket.

TEL

Telehealth, any hour

Speak to a doctor by video from home, the office or the road. Prescriptions and referrals follow in the app.

EAP

Employee assistance programme

Confidential counselling, legal and financial guidance for members and their families, included with group plans.

NET

Provider networks

Find an in-network clinic or hospital near you, check what is direct-billed, and get out-of-network advice before you go.

Good morning, Sara● Covered

HanseMerkur · GlobalCare UAESara Al MansooriMember 10482-07Valid to 12 · 2026

Talk to a doctorNext slot · 4 min

Find a clinic128 near you

Submit a claimPhoto & done

WellbeingEAP · 24/7

Claim #C-77102 · PharmacyAED 312

Approved. Paid to your account by Thursday.

HomeCardClaimsDoctorMore

CARD

Digital membership card

Show it at any network provider. No plastic, no waiting for the post.

CLM

Claims by photo

Snap the invoice, submit, track. Our own team in Dubai handles it, not an outsourced call centre.

SOS

Emergencies

One tap to the emergency line, with your policy details already on screen.

From Hamburg to Dubai

150 years of keeping our word.

Germany's second-oldest insurer, still a mutual, now with a dedicated international company serving the UAE and the Gulf. Scroll the timeline.

1875Founded in Hamburg as a mutual: members, not shareholders.

1980sThe HanseMerkur Prize for Child Protection, Germany's oldest social prize, begins.

2000sInternational health cover grows with the people who leave Germany for the world.

2010sHanseMerkur International opens in Dubai. GlobalCare plans for the UAE and worldwide.

2020sIn-house Dubai claims team, telehealth, employee assistance, digital wellbeing.

TodayHand in hand. A regional insurer with a 150-year balance sheet behind it.

Claims & support

A claims team in Dubai. Ours, not someone else's.

When you need us, you speak to HanseMerkur people who know the UAE network, the regulations and your policy. Three steps, no runaround.

Emergencies Make a claim Provider networks Out-of-network advice Payments FAQs

Go to any network provider

Show your digital card. Direct billing means you usually pay nothing at the desk.

Or claim it back in the app

Out of network? Photograph the invoice and submit. You can track it like a parcel.

Paid by our Dubai team

Reviewed in-house, questions answered by a human, money to your account.

Hand in hand

Care for children is provision for the future.

Children celebrating on a football pitch

Social responsibility

The HanseMerkur Prize for Child Protection

Germany's oldest social prize, awarded for nearly four decades to people who protect children and young people. Support for social affairs, culture, sport and science continues in the region.

Learn more